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Jun 27

There’s No Lenovo Support Center in St. Louis

Lenovo G560 laptop keyboard

This is the part I purchased. The sooner it comes in, the sooner I will have a laptop I can take places.

At least, I couldn’t find one when I needed it. About two weeks ago, when I broke my laptop by spilling water on it, I contacted a computer repair service that came up on Google. They suggested that I find a Lenovo Support Center to help me, and that I find it by typing “Lenovo Support Center St. Louis” into Google and going with one of the top results. A support center would already have the part and could do the job right away, while they would have to order the part first in order to do the job.

I thought this was an excellent idea. I didn’t know these “support centers” existed, and the possibility of fixing my computer was an incredible one. I could get back to work right away and not have to use my fiance’s computer. I wouldn’t have to buy a wireless keyboard. But, I was wrong. Below is the summary of the listings on the first Google result for “Lenovo Support Center St. Louis” and my experience:

CompuCom Systems, Inc. 9849 Manchester Rd Saint Louis, MO, 63119-1200 Tel: 888-737-6333 Distanza: 9 Miles

I HATE 888 numbers. I hate automated menus and dial by names and what not. It stems from my short stint of cold calling back in 2010. I once had a dial by name directory tell me I sucked at dial by name directories and it hung up on me. I tried the number, punched in a few buttons to try to get somewhere, but then I gave up. I just want my laptop keyboard repaired. It shouldn’t be this difficult.

I do think I should have seen the word, “distanza”, as a red flag for this page. I should have also been more curious about the nine miles. Nine miles from what?

CompuCom Systems, Inc. 4227 Earth City Expy Earth City, MO, 63045-1308 Tel: 314-344-3332 Distanza: 17 Miles

This number was a bad number. I don’t recommend calling it.

Anders, Minkler & Diehl, LLP 705 Olive, 10th Floor St. Louis, MO, 63101 Tel: 314 655 5500 Distanza: 0 Miles

This listing is actually an accounting firm, so I have no idea why they’re on this list. I know this because I’ve actually been to their offices before, and they helped me with my taxes. I called them anyway, and the person who answered had no idea what I was talking about. She offered to forward me to someone who might know what I’m talking about. She did that, and I got a voicemail. I didn’t leave a message. I don’t really need some guy calling me back only to tell me he doesn’t know what I’m talking about either, or to tell me that they weren’t one at all. If the secretary had no idea about being a Lenovo Support Center, and whether they were one and what that means, then they probably aren’t one.

Lazerware Inc. 2929 Gravois Ave St. Louis, MO, 63118 Distanza: 3 Miles

Fortunately, someone answered the phone and knew what I was talking about when I asked if they were a Lenovo Support Center. Unfortunately, they weren’t taking new clients at this time. Really? I just want my laptop keyboard replaced. It should take an hour. It’s an easy $100. What do you mean you can’t take me in?

Hawk iSolutions Group, Inc.6349 Plymouth Ave St. Louis, MO, 63133 Tel: 6362567534

First of all, the number listed on the Lenovo Support Center website (the one listed here) and the number the company lists for itself on its website, are two different numbers. They don’t even have the same area code. Second, the only number listed on the company’s website that has the same area code is their fax number. I decided not to call any number and just fill out the form and see what happens. I didn’t get any response. Why don’t you respond? I want to give you money! I am a lead! You should want leads and follow-up with them diligently!

When double checking this, I also realized that the business has two different addresses listed too.

Talk to Mike

My ultimate conclusion is that if you need your Lenovo laptop repaired, talk about Mike about his computer repair services. You might have to order a part or two first, but he has been the most helpful throughout this whole thing. It was his idea to check out a Lenovo Support Center in the first place, which was great because he didn’t automatically take the business for himself. He knew of a faster, perhaps cheaper, way to help me with my problem and offered that first. It’s kind of worked out since he was so helpful, since it looks like he’s now the best thing ought there.

As of now, I dub him and his company the Lenovo Support Center of St. Louis.

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